Refund and Returns Policy | GMR Studio - Photography by Gillian Robertson

Refund and Returns Policy

Gillian Margaret Robertson Photography

Overview

Our refund and returns policy varies depending on the type of product you have purchased. Please read carefully to understand the eligibility of your item.

Fine Art Prints (Non-Refundable)

All Fine Art Prints are bespoke, printed strictly to order, and meticulously inspected for quality prior to dispatch from our studio. Because of the custom nature of these artworks, Fine Art Prints are strictly non-refundable and cannot be exchanged unless they arrive defective or damaged in transit.

Greeting Cards (30-Day Return Policy)

For Greeting Cards, our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your Greeting Cards must be:

Unused and in the exact same condition that you received them.
Returned in their original packaging.

Additional Non-Returnable Items

Gift cards
Downloadable digital products

To complete any return, we require a receipt or proof of purchase.

Refunds (Applicable to Greeting Cards)

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund based on its condition.

Partial Refunds: May be granted if an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Approval: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.

Late or missing refunds If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is cleared.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges (Defective or Damaged Goods)

We take great pride in our quality control, but we will replace items if they are defective or damaged upon arrival (including Fine Art Prints). If you need to exchange a damaged item for the exact same piece, send us an email at contact@gmrstudio.ae and return your item to: Gillian M Robertson Photography, GMR Studio, Business Center, RAKEZ, Ras Al Khaimah, United Arab Emirates

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of the return.

Shipping Returns

To return your eligible product, you should mail it to: Gillian M Robertson Photography, GMR Studio, Business Center, RAKEZ, Ras Al Khaimah, United Arab Emirates

Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Transit Times: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Tracking: If you are returning more expensive items, you should strongly consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.